For RERA-registered brokerages in Dubai
Every lead answered in under two minutes. Day and night.
Mentiq Lead Desk replies on WhatsApp to every Property Finder, Bayut, Dubizzle, Meta and website enquiry, in English, Arabic or Arabizi. It qualifies the lead and hands your brokers only the ones worth calling.
Message it like a buyer would. Try it in Arabic.
Your leads don't wait. Your agents do.
Leads arrive at 11 pm, on Fridays, during viewings. By the time an agent replies, the buyer has messaged three other agencies. And nobody tracks the leads that went cold.
A lead contacted within 5 minutes is about 21 times more likely to qualify than one contacted after 30 minutes. (InsideSales)
From enquiry to the right broker, automatically.
Four things happen to every lead, day and night, without anyone on your team lifting a finger.
Answered in under 2 minutes
A lead enquires on Property Finder, Bayut, Dubizzle, a Meta ad, your website or WhatsApp. Within 2 minutes it gets a WhatsApp message from your brokerage, in the language it used.
Five questions, then a score
Buy or rent, budget, area, bedrooms, timeline, and financing and residency for buyers. It answers basic questions from your listings and FAQ, then marks the lead hot, warm, cold or junk using rules you approve.
To the right agent, into your CRM
Hot and warm leads go to the right agent by area or round-robin, with a WhatsApp summary. Not picked up in 15 minutes? It goes to the team lead. Every lead and every answer lands in your CRM, and quiet leads get up to 3 approved follow-ups over 7 days.
Proof every Monday
A WhatsApp and email summary: leads in, median reply time, qualified leads, leads routed, after-hours leads captured and agent pick-up times.
A person whenever it matters.
Any lead can ask for a person and gets one. It never pretends to be human, and it never asks for Emirates ID, passport or bank details.
- Lead asks for a person → handed over immediately
- Lead is upset → handed over immediately
- Legal or contract question → handed over immediately
- Owner wants to list a property → handed over immediately
- Agent doesn't pick up in 15 minutes → goes to the team lead
Know what happened to every lead.
Every Monday you get a WhatsApp and email summary of the week. No dashboard to log in to.
Live in 4 weeks.
You provide Meta Business Manager access, your trade licence for Meta verification, a phone number not used on the WhatsApp app, a listings export, CRM admin access and one contact for 2 hours a week.
Kickoff
Contract signed, WhatsApp Business number registered under your Meta Business account, message templates submitted.
Build
Listings and FAQ loaded, qualification and scoring rules set, CRM connected, routing configured.
Test
67-case bilingual test set, then a live pilot with 2 of your agents.
Go live
All lead sources on, a 30-minute agent briefing, and your first report the following Monday.
One price. Fully managed.
No per-seat fees, no message bundles to top up, no developers to hire.
Plus a one-time setup fee. 12-month term, then month to month. Includes up to 1,500 lead conversations a month, WhatsApp message fees and 2 hours of changes every month.
3 brokerages, half the setup fee
We're taking 3 founding brokerages at a reduced setup fee in exchange for a case study after 60 days, with your real numbers.
How fast does your brokerage reply today?
We'll enquire on your listings and WhatsApp line over 48 hours and send you your real reply times. Free, no obligation. Or ask for one of the 3 founding-client places.
- Results within 3 business days
- Your real median reply time, day and night
- No sales pressure: the numbers are yours to keep
Who it's for.
- RERA-registered brokerages in Dubai
- 10 to 150 agents
- At least 300 leads a month from portals, Meta ads and your website
- Not a fit: single-agent brokerages, or anyone looking for outbound cold campaigns
Questions, answered.
Is this a chatbot?
It's a task-specific assistant on the official WhatsApp Business Platform. It does one job, answering and qualifying property leads, and hands over to a person whenever needed.
Does it replace my agents?
No. It handles the first 2 minutes and the admin, so your agents spend their time on qualified buyers and tenants.
Which languages does it speak?
English, Arabic (MSA and Gulf dialect) and Arabizi. It replies in the language the lead uses.
Can I use my current WhatsApp number?
It needs a number that isn't running on the WhatsApp app. Most brokerages use a new number; we can also move an existing one.
Which CRMs does it work with?
Salesforce, HubSpot, Zoho CRM, Bitrix24, or a shared Google Sheet.
Where is the data stored?
On servers in the UAE. You own your data, and we export and delete it within 30 days if you leave.
What if a lead wants a person?
It hands over immediately to the assigned agent or the team lead.
How long until it's live?
4 weeks from signing.
What happens after 12 months?
It continues month to month. You can also leave early after month 6 with 60 days' notice and 2 months' fee.
Is it allowed by WhatsApp?
Yes. It runs on the official WhatsApp Business Platform, only messages leads who contacted you first or submitted a form, and always offers a human.